JOB DESCRIPTIONS :

• Manage large volume of customer calls.
• Resolve questions and service issues for customers via phone, email and text.
• Accurately document customer interactions.
• Determine opportunities for new sales.
• Resolve all inbound and outbound support requests per established guidelines.

JOB REQUIREMENTS :

• Bachelor's Degree or minimum of Diploma or equivalent Core Competencies & Proficiencies Levels.
• Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language.
• Ability to multitask, detailed oriented and possess good problem-solving skills.
• Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.
• Passionate in helping to resolve customer issues / queries and complaint handling.
• Able to determine the problem/sentiment of each interaction and respond professionally.
• A self-starter who is able to work independently and under minimal supervision.

JOB DESCRIPTIONS :

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on our services.
• Create frequent reviews and reports with sales and financial data.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.

JOB REQUIREMENTS :

• Candidate must possess at least a Diploma, Advance/Higher/Graduate/Degree in marketing, business or related field.
• Proven experience in marketing, sales, advertising or relevant field.
• Proficiency in English.
• Thorough understanding of marketing and negotiating techniques.
• Fast learner and has a passion for sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.